Return Policy

RETURNS:

 

Should it be necessary to return an item, you may return it for a refund or exchange, excluding any shipping charges, within a period of 7 days for Refurb Cameras, and 14 days for all other sales. Software and non-tangible items cannot be refunded unfortunately. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Failure to return in such condition is subject to a 15% restocking fee. You'll also need the receipt or proof of purchase. To start a return, you can contact us at rma@aidaimaging.com, where they will verify your proof of purchase and set the return up with a RMA number.

Please note that returns will need to be sent to the following address:

1278 Center Court Dr, Covina, CA, 91724, United States

RMA: ARA######

If your return is accepted, you as the buyer are responsible to shipping the item back, prepaid. Items sent back to us without first requesting a return will not be accepted and sent back. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at rma@aidaimaging.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.  Please get in touch if you have questions or concerns about your specific item. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at rma@aidaimaging.com.